We provide individual care plans for every resident at Mount Olivet. Each care plan sets out the specific care required by each individual and is managed by a dedicated Key Worker. The care plan is reviewed on a monthly basis, after discussion with both residents and relatives.

Prior to admission, prospective residents are assessed to establish their needs and we discuss their requirements with the medical professionals who are currently looking after them. In rare cases, for example if residents are transferred from a home some distance away, or they are an emergency admission, admission to the home will be provisional, and a personal assessment will be completed at a later date along with a care plan.

The care plan examines both the social and medical needs of the resident and discusses the desired outcomes. Our care plans reflect the importance we place upon individuality and secure our reputation for providing a comfortable and homely environment with a high regard for quality of life.

We remain transparent at all times, and discuss care plans with both the resident and their relatives. The care plans remain completely confidential and are stored securely within our premises. They are available to view by residents and their representatives at all times, in addition to all our policies and procedures.

We have a complaints procedure in place as we take the wellbeing of our residents very seriously. Staff are instructed to log any complaints that are made to them by residents. Complaints that are not considered to have been dealt with appropriately can be referred to the Local Government Ombudsman for those clients funded both by social services and privately, or to the Health Service Ombudsman for those clients funded by the NHS. A copy of our complaints procedure is available on request.