We are registered with and receive regular inspections from the Care Quality Commission (CQC). The CQC are not able to deal with complaints or queries that are not resolved by the management of Mount Olivet; these should be directed to the relevant ombudsman.
All care homes are required by law to comply with the standards established under the Health and Social Care Act 2008. This act established the Care Quality Commission and came into force in 2010. The Acts and Regulations are regularly replaced or amended and Mount Olivet complies with the latest 2010 regulations. Additionally, we, both as employers and employees, subscribe to the Codes of Conduct and Practice for Social Care Workers and Employers of Social Care Workers which are published by the General Social Care Council. This includes the codes of practice of the Nursing and Midwifery Council and the Care Quality Commission's Essential Standards of Quality and Safety. A copy of each code of practice is available for inspection if required.
The Act stipulates that large amounts of information be made available to our service users. We offer this information to residents and their families in the form of a ‘Service Users Guide’ and a brochure which is legally defined. To avoid ‘information overload’ the brochure that we provide is only the cover to this and is not the complete brochure.